It is poorlypuppy.com's mission to bring smiles and happiness into peoples lives. As a result, we aim to deliver the best possible customer experience, and we therefore adhere to and if possible exceed, all current and proposed legislation. The conditions detailed below do not affect your statutory rights according to United Kingdom law. These include all of the current guidelines relating to the information that we hold about you, and in order to clarify this we have a published Privacy Statement.

Definitions

Poorlypuppy.com
96 Whitworth Rd
Rochdale
Lancashire
OL12 0JJ

If you need to contact us call 01706 769700 or email info@poorlypuppy.com

Products
Product and packaging are subject to change or substitution without prior notice for replacements of the same or greater value

Delivery Zones
We only deliver to the United Kingdom which includes the U.K. mainland and Northern Ireland.

Payment
All payments are processed securely by Google Checkout. We accept payment by Visa, Visa Debit, Mastercard and Switch (Maestro). All orders are positively credit card sanctioned prior to dispatch, so please ensure that the details you provide us with are correct. We cannot accept responsibility for an order being held back as a result of incorrect or invalid payment details being given. We require you to supply the registered address of the Credit Card holder, which is used to validate your order with your selected credit card company. Failure to supply the correct details may result in your order being held pending the supply of the correct details.

The total value of your order will be displayed on the Google checkout payment screen. The displayed price is the amount in pounds sterling that you will pay.

In the unlikely event that your payment card is used fraudulently to make a purchase with poorlypuppy.com, you the consumer, are entitled to cancel the said payment(s). If payment has already been made, you, the customer, are entitled in accordance with the standing Consumer Protection Distance Selling Regulation (2000), to a re-credit or to have all sums returned to you by the card issuer.

Cancelling your Order
Please note that the majority of our range contain a personalised gift we can not offer refunds on orders cancelled.

Returns
Please be aware that you will be liable for any postage costs incurred as a result of returning items to poorlypuppy.com and you should ensure that you obtain proof of postage as you send it back. We regret that a refund can only be provided for items received back by us and are proven to be faulty.

We take care to ensure that your gift is dispatched in perfect condition. If when it has been received you are unhappy with its condition you can reject the delivery, inform the Royal Mail, and tell them to return the affected items to us at the address above.

Security
You can have full confidence that poorlypuppy.com's on-line ordering service is fully secure. All credit card transactions processed from this site use 128 bit encryption to create a safe and secure shopping experience for you.

Gift Messages
We can include a special message with your gift. This will be reproduced as you type it directly onto the message card so please ensure correct spelling etc. We cannot be held responsible for mis-spelling.

We reserve the right to reject any message that we consider might offend the recipient for defamatory, racist, offensive, abusive, indecent, obscene, menacing or in breach of confidence, copyright or any other legal rights.